Frequently Asked Questions
1. Are free samples available and when can they be delivered?
Yes, free samples are typically ready within two days after confirmation. The delivery cost is generally covered by the buyer.
2. What is the Minimum Order Quantity (MOQ)?
Our MOQ is flexible; orders of 100sqm or 200sqm are acceptable. We maintain stock for specific items to meet small MOQ and fast shipping demands.
3. What is the general lead time for orders?
For a full container (1*20GP/2500sqm), delivery takes approximately 20-35 days. For smaller quantities like 200-300sqm, the lead time is around 7-15 days.
4. What installation methods are supported?
This vinyl flooring supports multiple installation methods including Click system, Self-adhesive backing, Looselay, and Dry Back options.
5. Is this flooring suitable for moisture-prone areas?
Yes, the product is specifically designed to be moisture-proof and anti-slip, making it ideal for various household applications.
6. What is the composition and thickness of the product?
The flooring is 5mm thick with a wear layer of 0.3mm-0.5mm. It includes an optional EVA or IXPE 1.5mm underlayment for enhanced comfort and sound reduction.